At Prime Response Pharmacy London, protecting your privacy is our top priority. We are committed to ensuring the security of your personal information and will never sell it to any third parties. Our goal is to be transparent and honest about how we collect and use your personal information. We will inform you about the reasons for collecting your personal information and how we intend to use it. We respect your choices and will provide clear explanations whenever there are options available to you.
This privacy policy explains the details of the information we collect about you, how it is obtained, and the measures we take to ensure its security. We also outline your rights regarding your personal information and provide you with ways to contact us.
Please note that while this website may include links to other websites for your convenience, we are solely responsible for the privacy practices and security measures implemented on this site. We strongly recommend that you review the privacy policies and procedures of any other website you visit.
What information do we collect about you and how do we obtain it?
Prime Response Pharmacy London collects your personal information when you engage in shopping with us or use any of our services. For example:
- When you register for any of our services, we will ask for your personal details, such as your date of birth, postal and billing addresses, email addresses, phone numbers, and title.
- If you contact us, we may require you to provide personal data such as your name, phone number, email address, or postal address. In the case of using our Prescription Dispensing and Delivery Service, we may ask for certain health-related information, which will be securely stored in our Pharmacy system.
We retain your personal information securely for as long as we have a professional or legal justification to do so, as well as to fulfill our obligations to the NHS, regulatory bodies, and similar organizations.
Our pharmacists and other qualified individuals may have access to specific electronic NHS records that may contain details about the medications you take and any allergies you have. If they need to access these records, the staff member will always seek your permission and document your consent on your records.
Verifying your identity
For prescription and non-prescription medication, we are required to conduct identity checks. During checkout, we use the information provided to perform an automated mini credit check, which is clearly indicated at the checkout stage.
In cases where identity verification cannot be adequately achieved through the mini credit check, we may use the NHS Spine to identify individuals. If this method is unsuccessful, additional proof of identity, such as a copy of a photo identity document (e.g., passport, driving license, national identity card, 18+ card), will be requested. Once your identity has been established, you will need to reaffirm your identity each time you contact the pharmacy.
Why is your personal information being collected?
We want to assure you that we will never use your personal information for marketing purposes. However, we may collect and use your personal information for the following reasons:
- To provide the services you have requested from us.
- To communicate with you regarding any issues or queries related to your order or if the requested services are unavailable.
- To ensure the highest level of safety and security in the services we offer you.
- To verify your identity when you contact us.
- For mandatory record-keeping purposes.
- To monitor and improve the quality of service we provide to you.
- For the prevention of crime and fraud.
- To fulfill our professional and legal obligations to the NHS and other similar organizations.
Post Purchase Reviews: After purchasing goods and services from us, we may ask about your experience with the product to assess customer satisfaction. Please note that leaving reviews and ratings is entirely voluntary, but this feature provides you with an opportunity to express your views about the product should you choose to do so.
Who will your personal information be shared with?
At Prime Response Pharmacy London, we take the security of personal information seriously. We may engage other organizations to handle certain processing activities for our products and services, including the supply of medicines. When it is necessary to share your personal information to provide a requested service, we will ensure that the sharing of personal data is conducted securely and in accordance with our privacy policy.
We will only share your personal information with third parties if we have obtained your consent or if we are required or permitted to do so by law.
When sharing information with NHS bodies, it will only be done to fulfill our legal and professional obligations as a provider of pharmacy services. Confidential data will always be shared securely. Any health-related information you provide us will not be used in any other way.
Under the Data Protection Act 2018, we are registered with the Information Commissioner’s Office (ICO), where you can find valuable information about Data Protection.
Cookies:
Like many other website operators, we may use standard technology known as “cookies” on this site. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. They are used to track your navigation on this website during each visit.
Our cookies serve the purpose of enhancing our website by reflecting our customers’ interests. They allow us to track which pages, properties, and advertisements (including click-through from emails) you have seen, how frequently specific pages are visited, and identify the most popular areas of our website. By using cookies, we can personalize your website experience based on the preferences we have learned about you during your visits.
Most browsers automatically accept cookies, but you can usually modify your browser settings to prevent cookies from being stored. However, please be aware that disabling cookies may limit the services we are able to provide and could impact your visitor experience.
Security:
The security of personal information is of utmost importance to us. We take it seriously and have implemented various security technologies, including firewalls and Secure Socket Layers, to protect information. We have established procedures to ensure the safeguarding of our paper and computer systems, as well as databases, against unauthorized disclosure, use, loss, and damage.
Changes to This Privacy Policy:
We continuously strive to meet high standards in accordance with evolving privacy laws and practices. As a result, our policies and procedures undergo regular review. From time to time, we may update our security and privacy policies. We recommend checking this page periodically to stay informed about our latest policies. This version was last updated on April 16, 2018. The most recent full version is always accessible on our website at www.primeresponsepharmacy.co.uk. This notice aligns with the UK Data Protection Bill (Data Protection Act 2018) and EU GDPR laws.
Updating and Correcting Information:
If you need to update or correct your personal information, please contact us in writing or via email (refer to the “How to contact us” section below). Please include your name, address, and/or email address to ensure that we process amendments from the correct individual. We encourage you to promptly update your personal information if any changes occur. If you are providing updates or corrections on behalf of another person, we may require proof of authorization to receive that information.
Your Rights, the Right to Complain, and the ICO:
You have the right to request a copy of the data we hold about you. To do so, please contact info@primeresponsepharmacy.co.uk, and we will strive to address your inquiries as part of our friendly and helpful service. Your request should be made in writing and include proof of your identity. Typically, we do not charge for this service and will respond within one month of receiving your request. Providing specific details about the personal data you wish to access, its relevance, and the timeframe will assistus in conducting the search.
You also have the right to rectify any information we hold. Please inform us of any changes or corrections by contacting our Customer Services team at 02081257002 or via email at info@primeresponsepharmacy.co.uk. If you wish to withdraw any previously given consent, please notify us at info@primeresponsepharmacy.co.uk. Additionally, you have other rights that can be found by visiting the Information Commissioner’s Office (ICO) website and familiarizing yourself with Data Protection laws at https://ico.org.uk.
Complaints:
You have the right to file a complaint regarding any matter related to our service, including the usage of your personal data. In the first instance, please reach out to our Customer Services team at 02081257002 or via email at info@primeresponsepharmacy.co.uk.
If you are still dissatisfied with our service, you have the option to lodge a complaint with the General Pharmaceutical Council.
For complaints specifically concerning the use of your personal data, you may file a complaint with the UK Information Commissioner’s Office.
How to Contact Us:
Telephone: +442081257002
Mobile/WhatsApp: +447523346744
Email: info@primeresponsepharmacy.co.uk